Terms & Conditions
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Terms & Conditions
This version of our terms was updated in June 2024, these may have changed since you last reviewed them.
For a list of changes and when they were made, please do contact our Customer Service Team.
Where to find further information about us and our services
You can find everything you need to know about us HomeSolutions 4U Limited, and our services on our website or from our sales staff before you place a request for our services.
Homesolutions offers services pertaining to all aspects of General plumbing and Gas Heating appliances.
If, after reading our terms and conditions you are unsure of our services please do contact our Customer Service Team to discuss this further.
Our Engineers are gas safety accredited and authorised to deliver our services
All Engineers (employees, contractors, sub-contractors or otherwise Engineers) who carry out our services at HomeSolutions 4U are authorised and regulated to carry out services pertaining to general plumbing, boiler repair, installation and related services, gas repair, installation and related services.
All booked and accepted jobs (via means of our confirmation email or as confirmed by our sales agents) are subject to our Booking Fee.
The Booking Fee is always a pre-authorised charge to be held on your card upon you booking our services and is subject to the terms of this agreement.
When you obtain services from us, you undertake that:
- You have the right to enter into this agreement as the owner or lawful occupier of the premises in which the request for services is made to us.
- When you book a service with us, we place a hold on your card amounting to one hour’s minimum labour charge or a Booking Fee.
- Refunding or Rescheduling your booking will incur a charge unless you cancel or reschedule more than 24 hours in advance.
- We charge a Booking Fee and there is always a possibility of further charges.
- If you book a job with us and we are unable to enter the premises upon you booking a service, you shall be charged our one hour Booking Fee.
- All additional parts, materials or equipment hires are subject to separate charges.
- We do not charge travel costs incurred by our Engineers unless you request them to visit a supplier on your behalf on the same day.
- If your parts, products or materials are subject to a specialist order, we will take a minimum upfront deposit.
- Our charges become payable as soon as the service is deemed to be completed by us at your premises.
- New installations carried out by our Engineers may come with a 12 month parts and labour warranty.
- All of our express (4-hour response) or same day services are subject to availability and are charged at a premium rate.
- We will usually provide you with an estimation or a fixed-fee quotation, this can be changed or withdrawn by us at any time before the completion of the services carried out.
- All our estimations and fixed-fee quotations expire after 28 days.
- We reserve the right to increase your estimation prior to any services being carried out by our Engineers.
- All quotations given to you ahead of any services are subject to variation after our Engineers have been given the opportunity to assess the work in-person.
- We request the equivalent of a 50% advance payment upon the booking of any additional works.
- If you request for us to stop working part way through a service, you shall be liable for the service delivered up until that point.
- If your requested service is an urgent or break down service it will be calculated on an hourly basis.
- We cannot always accept requests for services.
- If you believe that our service has not been carried out with reasonable care and skill, you must give us the chance to investigate.
- You may be charged if you do not give us all the information we need.
- If you do not pay for your service and it is carried out with reasonable care and skill.
- We reserve the right to uninstall and parts or goods that you do not pay for.
- We cannot be held liable for any damage to your property during investigative work.
- You must ensure that you take adequate steps to protect your personal possessions and furnishings prior to us carrying out our services.
- We are not able to clean or dispose of any waste after the provision of our service.
- If you request us to unclog a blockage, we are unable to guarantee any results and instead, our service (for which you pay) is our attempt at unclogging the concerned pipe(s).
- We are unable to guarantee any effects whatsoever in attempting to clean any blockages of any frozen pipes or frozen drainage systems.
- Our services are subject to VAT at the prevailing rate, and we pass on increases in VAT.
- We charge interest on late payments.
- We are not responsible for delays outside our control.
- You have a legal right to change your mind.
- How to let us know you would like to cancel and what happens next.
- You have rights if there is something wrong with your service.
- We can always change a service we provide.
- We can suspend a supply of services (and you have rights if we do).
- We can withdraw services.
- We can end our contract with you.
- We do not compensate you for all losses caused by us or our services.
- We are not liable for business losses.
- Our responsibility for loss or damage suffered by you if you are a business
- We use your personal data as set out in our Privacy Notice.
- You have several options for resolving disputes with us
- You must alert us in the first instance should you have a complaint in regard to damage caused to your premises by our Engineers
- Subject to terms 10, 23, 24, 25, 40 and 44 above, we will not hold any responsibility for any damage suffered to a part of any premises where the damage is in whole, or in part, a consequence of a defect or weakness in that part of the property.
- Other important terms apply to our contract.
- The terms you accept in using our website.
- You have the right to enter into this agreement as the owner or lawful occupier of the premises in which the request for services is made to us.
- When you book a service with us, we place a hold on your card amounting to one hour’s minimum labour charge or a Booking Fee.
- Refunding or Rescheduling your booking will incur a charge unless you cancel or reschedule more than 24 hours in advance.
- We charge a Booking Fee and there is always a possibility of further charges.
- If you book a job with us and we are unable to enter the premises upon you booking a service, you shall be charged our one hour Booking Fee.
- All additional parts, materials or equipment hires are subject to separate charges.
- We do not charge travel costs incurred by our Engineers unless you request them to visit a supplier on your behalf on the same day.
- If your parts, products or materials are subject to a specialist order, we will take a minimum upfront deposit.
- Our charges become payable as soon as the service is deemed to be completed by us at your premises.
- New installations carried out by our Engineers may come with a 12 month parts and labour warranty.
- All of our express (4-hour response) or same day services are subject to availability and are charged at a premium rate.
- We will usually provide you with an estimation or a fixed-fee quotation, this can be changed or withdrawn by us at any time before the completion of the services carried out.
- All our estimations and fixed-fee quotations expire after 28 days.
- We reserve the right to increase your estimation prior to any services being carried out by our Engineers.
- All quotations given to you ahead of any services are subject to variation after our Engineers have been given the opportunity to assess the work in-person.
- We request the equivalent of a 50% advance payment upon the booking of any additional works.
- If you request for us to stop working part way through a service, you shall be liable for the service delivered up until that point.
- If your requested service is an urgent or break down service it will be calculated on an hourly basis.
- We cannot always accept requests for services.
- If you believe that our service has not been carried out with reasonable care and skill, you must give us the chance to investigate.
- You may be charged if you do not give us all the information we need.
- If you do not pay for your service and it is carried out with reasonable care and skill.
- We reserve the right to uninstall and parts or goods that you do not pay for.
- We cannot be held liable for any damage to your property during investigative work.
- You must ensure that you take adequate steps to protect your personal possessions and furnishings prior to us carrying out our services.
- We are not able to clean or dispose of any waste after the provision of our service.
- If you request us to unclog a blockage, we are unable to guarantee any results and instead, our service (for which you pay) is our attempt at unclogging the concerned pipe(s).
- We are unable to guarantee any effects whatsoever in attempting to clean any blockages of any frozen pipes or frozen drainage systems.
- Our services are subject to VAT at the prevailing rate, and we pass on increases in VAT.
- We charge interest on late payments.
- We are not responsible for delays outside our control.
- You have a legal right to change your mind.
- You lose the right to cancel any service, when it is been completed (and you must pay for any services provided up the time you cancel, this includes our Booking Fee).
- If you cancel a same day service you are not entitled to a refund as our Engineers would have made arrangements to travel to your premises, all cancelations made on this basis shall be subject to our Booking Fee.
- How to let us know you would like to cancel and what happens next.
- You have rights if there is something wrong with your service.
Summary of your key legal rights If your product is services, for example the installation of a gas appliance, the Consumer Rights Act 2015 says: · You can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or get some money back if we cannot fix it. · If a price has not been agreed upfront, what you are asked to pay must be reasonable. · If a time has not been agreed upfront, it must be carried out within a reasonable time. |
- We can always change a service we provide.
- reflect changes in relevant laws and regulatory requirements; and
- make minor technical adjustments and improvements, for example to address a security threat. These are changes that do not affect your use of the service.
- We can suspend a supply of services (and you have rights if we do).
- deal with technical problems or make minor technical changes;
- update the service to reflect changes in relevant laws and regulatory requirements; or
- make changes to the service.
- We can withdraw services.
- We can end our contract with you.
- you do not make any payment to us when it is due, and you still do not make the payment within 7 days of our reminding you that the payment is due;
- you do not, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service, for example, your correct contact number, email address or premises address.
- We do not compensate you for all losses caused by us or our services.
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We are not responsible for delays outside our control.
- Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
- A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
- We are not liable for business losses.
- Our responsibility for loss or damage suffered by you if you are a business
- death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
- fraud or fraudulent misrepresentation;
- breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; and
- any matter in respect of which it would be unlawful for us to exclude or restrict liability.
- We use your personal data as set out in our Privacy Notice.
- You have several options for resolving disputes with us
- You must alert us in the first instance should you have a complaint in regard to damage caused to your premises by our Engineers
- Subject to terms 10, 23, 24, 25, 40 and 44 above, we will not hold any responsibility for any damage suffered to a part of any premises where the damage is in whole, or in part, a consequence of a defect or weakness in that part of the property.
- Other important terms apply to our contract.
- The terms you accept in using our website.
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